Information
Return and Exchange Policy
All items will be checked in detail for defects before shipping out.
Most items purchased from our website may be exchanged or returned within 5 working days from the date of shipment.
As the Founder of our company, we stand behind our products.
Only items that were damaged or defective can be returned. However, we will not be responsible for the damages caused by shipping.
Below are reasons that are not considered manufacturer defects:
- Minor stains (light coloured clothes especially). Stains no larger than a ten cent coin diameter.
- Minor thread frays at the ends, wrinkled slight mis-alignment of the seams.
- Claims that the cutting is not good or up to expectations.
- Deliberate damage of items such that it may warrant an exchange.
- Size issues. There may be a slight difference of 2~3cm.
- Items worn and stained or applied with perfume, has cigarette smell, altered in any form, sent for dry cleaning or damaged due to negligence are also not applicable for exchange.
Items that does not fit are not returnable. Please email us on the sizes, color etc before purchasing the items if you have any enquries.
We do not offer refunds for returned products. We will offer an exchange instead for an item lower in price than the returned item or equivalent in value.
Our decision is discreet and final.
Please note:
* Return Order Condition: The merchandise returned or exchanged must be unworn, with all original tags attached, and in its original packaging. Return items with any sign of being worn are classified as unacceptable and will not be refunded.
* Items Not Returnable: For hygiene reasons, we do not accept exchange or return of panties, bikinis, g-string, thongs, or similar intimate items.
* Shipping Charges for Return Items: Customers are responsible for the shipping charges of the returned items and they should take up the insurance on their own.
* Shipping Option or Return Items: When sending a return or exchange it is recommended that you use a registered service such Singpost registered mail service that offers a tracking method. If you do not use a courier that offers a way to track the package or offers a return receipt request, our company cannot be held responsible for non-receipt of return goods.
* Shipping Duration for Return Items: Return items must be received within 14 days of the RA number being issued. Items received after 14 days will be classified as unacceptable and not exchangable.
How to return/exchange an item:
* If there is a problem with the order, e-mail us at sales@wardrobe.sg within 3 business days of the receipt to let us know of your return or exchange.
* You will receive a questionnaire for this issue via reply email. Send back with your answers filled in the questionnaire.
* You will be issued a Return Authorization number via reply email if the return is deemed acceptable. Returns will not be accepted without a valid RA.
* Use the original shipping box and packing materials if possible and completely remove or cover the original shipping label. The questionnaire form should be printed and included in the package with your returned merchandise, together with the return receipt that proves the date of your receipt of the order.
* Drop off your package at your return courier's station or schedule a home pickup. Be sure to keep a copy of your tracking information for your records.
* Allow up to 14 days for your return package to arrive and your request to be processed. To ensure no problems occur, contact us at sales@wardrobe.sg to follow up on your request.
* Credit or replacement item will be issued/shipped within 14 working days from the date of receipt.
Cart
No products
Shipping
S$0.00
Total
S$0.00
Search
Viewed products
Specials
No specials at this time
